If we discover that your dog has one or more matted areas to their coat during grooming, we will always put your dog’s well-being above all else.

As such, your dog may require being shaved short to remove the concerned coat, which may involve shaving close to the skin to relieve the discomfort caused by tight matting. 

As a result, additional fees may be charged due to the time required for matt removal and the damage caused to grooming equipment when coats are in poor condition.

• Small area of matting (e.g., behind the ear or tail): £5
• Severe matting: £15-£20

Under the ‘Animal Welfare Act 2006’ we cannot (and will not) cause pain, suffering, injury or disease. Therefore, we will terminate a groom if we consider that your dog is suffering and requires veterinary attention during the matt removal process.

In addition to causing pain and injury before their grooming appointment, matting poses additional risks during the grooming process. Although we always aim to prevent injury to your dog while in our care, removal of matting can result in the following:

• Discovery of skin bruising caused by the coat being too tight to the skin for some time.
• Haematoma of the ear, tail, or skin. A hematoma is caused by an area of skin that has had the blood flow restricted for some time, allowing blood to flow back into the area.
• Discovery of injuries which occurred before grooming. 
• Grazing or cutting of the skin during the matt removal process.

Any health issues found or injuries which occur must be cared for by a vet. We will not be held accountable for injury incurred from removing matted hair. 

If your dog struggles with the grooming process, matting can further heighten its fear and stress. If we feel that continuing risks either ourselves or the dog, we will stop the grooming, with the total amount payable, and advise you to seek vet advice. 

If you require advice on preventing matting and managing the coat please talk to us. We can provide you with a personalised advice.

Please contact us if you have any concerns about your dog.